Cancellation & Refund Policy
Effective Date: August 21, 2026
This Cancellation & Refund Policy outlines the terms and conditions regarding project modifications, service adjustments, and cancellations for custom biophilic installations and maintenance contracts managed by AirPresta Design Sdn. Bhd. ("we", "us", or "our").
1. Custom Architectural Installations
Our vertical gardens, clean air modules, and biophilic panels are constructed and acclimatized to specific spatial blueprints. Because of the biological and custom nature of these projects, the following rules apply:
- Early Cancellation: You may cancel a signed spatial agreement for a full return of deposits within 3 business days of contract execution, provided the biological sourcing stage has not commenced.
- Mid-Phase Sourcing Adjustment: Once biological selection begins at our Cameron Highlands nurseries (typically 4 days post-signing), cancellations are subject to a 15% sourcing adjustment fee to cover greenhouse allocation and transport prep.
- Installation Commencement: Once building prep, steel brackets, irrigation channels, or backing frames are installed on-site, cancellations are no longer accepted, and deposits cannot be refunded.
2. Recurring Botanical Maintenance Contracts
Our active care contracts (irrigation checks, filter media replacements, plant nutrition tuning) can be adjusted as follows:
- You may terminate a recurring maintenance contract at any time by providing 30 days written notice to our concierge office.
- We do not offer partial refunds for mid-month terminations. Services will continue until the end of the active billing cycle.
3. Botanical Replacement Policy
Under our active maintenance agreements, we guarantee the health of our botanical specimens. We will replace any failing or discolored plants at no additional expense to the client. This health policy does not apply if damage is caused by client interference, HVAC outages, or unauthorized lighting adjustments.
4. Refund Processing
Approved refunds are processed via bank transfer or the original method of payment within 14 business days of formal administrative confirmation.
5. Contact and Adjustments
To request project adjustments or write to our support desk:
AirPresta Design Sdn. Bhd.
Level 28, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia.
Email: contact@airbnbpresta.com | Tel: +60 3-2188 9090